Responsibilities
- Manage and respond to customer inquiries via email, phone, and live chat using Zendesk in both English and Hungarian.
- Provide detailed product information and assist customers with orders, returns, and refunds.
- Resolve customer complaints with empathy and efficiency, ensuring customer satisfaction.
- Maintain a deep understanding of our products and stay updated on new products and services.
- Collaborate with the logistics team to ensure timely delivery of orders.
- Assist in maintaining the online store's reputation by providing excellent service at all times.
- Contribute to team efforts by accomplishing related results as needed.
- You will also assist with fulfilment and local dispatch/collection/receipt of high value items.## Benefits: - Competitive salary and benefits package. - Opportunities for professional growth and development. - Dynamic and supportive work environment.
Requirements
- Proficiency in English at a C1 level.
- Proven experience in a customer service role, preferably in an online retail environment.
- Familiarity with Zendesk or similar customer service software.
- Excellent communication and problem-solving skills.
- Ability to multitask and manage time effectively.
- Retail experience is a plus
What we offer
- Competitive Salary HUF550k-600k
- Great Offices and Facilities
- Onsite Parking
- Awesome Team Culture
- Opportunities for Travel to our locations in Sydney, Australia and Manila, Philippines
Workplace extras
- Shower
- Corporate events
- Bicycle storage
- Parking
- Free coffee, soft drinks
Company info
Illuminance Labs (and our sister companies Assistive Tech and Trust Panda) deliver exceptional business to business and business to consumer digital experiences. Join a great team that's constantly growing with room for personal development and career progress.
How to apply
Please ensure you supply a CV and Cover Letter that addresses your capability and experience specific to this role in order to be considered. Applicants that do not include a CV and Cover Letter in English will not progress to interview.