Senior IT Site Administrator

• Ensure desktop support internal processes and procedures are adhered to
• Manage incidents/ service requests assigned to them until resolution/ execution
• Provide support to local and remote users
• Handle end-user escalation effectively and involve the EUC Manager accordingly
• Route/assign tickets to appropriate support group if necessary identifying and escalating high priority, high severity issues
• Updating pending tickets with timely, precise, and accurate updates
• Following up with end users or support groups, if necessary, for closure of pending tickets
• Creating and uploading knowledge-base articles
• Provide support to internal projects and ensure all assigned project deliverables are completed
• Understanding of Microsoft (MS) Windows 10/11, MS M365, IP addressing, DHCP, DNS, network cabling, and patching
• Perform application support, Samsung and iPhone mobile device support, PC imaging, and housekeeping
• Hands and feet support for all IT Digital towers (Network, Security, Windows, Linux, and Unified Communications towers)

• 5 years plus experience in an IT support role
• Understand requirements on the vision and roadmap on End-user space
• Ability to design, deploy, and manage end-user computing environment
• Good experience in the core End User services domain
• Knowledge of computers/ Laptops/ Printers/ peripheral troubleshooting
• Knowledge of Office applications, MS O365, security clients, patch management, etc.
• Experience and knowledge in various methodologies and models for end-user services delivery
• Awareness and experience in practice development initiatives
• Must have sound troubleshooting knowledge of Windows Operating systems (MS Windows 10 and 11)
• Strong communication skills, both verbal and written in Hungarian and English

• Work well in team environments and be self-motivated/self-starting
• Strong listening skills and ability to innovate and brainstorm around business ideas and needs
• Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results-driven
• Able to derive results in an ambiguous setting and accomplish results in line with business needs
• Troubleshooting knowledge of Linux and MAC Operating systems

At HARMAN, you have more than a career. Our agile culture gives you the chance to rapidly develop your skills, learn quickly and find ways to create excellent results. We invite you to constantly challenge yourself, cultivate new ideas, work on something new and enhance your abilities. There are many great opportunities across all of our HARMAN divisions and locations. Like this one.