Responsibilities
Every day is different, but you’ll mostly be:
- Maintaining accurate and concise records of Resrvations
- Assisting with inquiries and bookings in a timely manner
- Liase with key deparments to implemnet operations plans and meent revenue targets in line with department goals
- Taking, managing, and receiving payments for guest bookings
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
Requirements
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Literate and tech-savvy - you’ll need a good grasp of basic maths, computer skills and strong communication skills
- Sales focused communication
- Drive for results and excelling organisational skills to manage tight deadlines
- Fluent English languge knowledge
Nice-to-have
- 1-3 years work experience in Hotel industry
- Other foreign language skill
- OPERA/Concerto system knowledge
What we offer
- Possibility to be participated in the preopening team
- Stable, international background
- Professional team
- Modern, luxury lifestyle environment
- Full time, long and indefinite term legal employment
- 13th month salary
- Free canteen dishes, coffee, fruits and water
- Accommodation and food & beverage discounts in every IHG Group Hotels
Workplace extras
- Canteen
- Cafe
- Shower
- Corporate events
- Bicycle storage
- Dog friendly
- Free fruits, snacks
- Free coffee, soft drinks
- Free breakfast
- Free lunch
Company info
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.