Guest Relations Manager

• Respond to any questions, needs and desires of guests and follow up with them to ensure their requests are fulfilled and thy are satisfied.
• Respond to guests needs and anticipate their unstated ones as much as possible.
• Expect and react promptly to guests’ requirements and inquires.
• Actively listen and resolve guests’ complaints.
• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc).
• Coordinate and manage communication between guests and staff.
• Promote all amenities, conveniences and programs offered by the Hotel.
• Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
• Appraise team’s performance and produce reports.

• Working experience as guest relations manager with 5 star hotels, (preferably worked in chain groups),
• Familiarity and interest in industry’s latest trends
• Hands on experience with guest relationship management software
• Proficiency in English, multilingualism will be considered an asset
• Excellent problem solving skills along with outstanding communication and active listening skills
• Highly responsible and reliable with a professional presentation

• Professional and people-oriented management
• Comfortable, pleasant, modern working environment
• Long-term, secure job prospects and career development opportunities
• Outstanding benefits package (full notification)
• Free meals during shifts
• 13th monthly salary
• Employee benefits (Marriott hotels, AYCM membership)
• Training, courses
• Birthday off day, gift

• Canteen
• Corporate events
• Free fruits, snacks
• Free coffee, soft drinks
• Free breakfast
• Free lunch

To apply, please attach a professional CV in ENGLISH.