Guest Experience Supervisor Front Office Supervisor

The St. Regis Budapest Hotel

JOB SUMMARY: 

We are looking for a Front Office Supervisor to ensure smooth and efficient front desk operations while delivering outstanding guest service. In this role, you will oversee daily processes such as check-in/check-out, reservations, and guest inquiries, making sure all hotel standards are met. You will support team members, assist with training, and coordinate with other departments to guarantee a seamless guest experience. As Front Office Supervisor, you will be responsible of overseeing Front Office team while on shift. 
 
CORE WORK ACTIVITIES 

• Welcome guests warmly, handle check-in and check-out processes 

• Manage room reservations and maintain guest preferences 

• Address guest requests and resolve issues to ensure an exceptional experience 

• Prepare daily reports and complete administrative tasks 

• Collaborate with other departments for smooth operations 

• Coordinates and supervises the work of Front Office colleagues. 

• University degree (bachelor’s or higher) 

• Minimum 2 years of relevant work experience  

• Fluent in English (written and spoken), knowledge of additional languages is considered an advantage. 

• Experience in a 5-star hotel environment 

• BKK public transport pass after probation period (after 3 months) 

• SZÉP Card after probation period (after 3 months) 

• Complimentary meals during working hours 

• Eligibility to benefit from discounted travel rates as per Associates rate and friends & family members 

• Learning and development opportunities 

ST REGIS BUDAPEST 

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 55 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis Hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by the signature St. Regis Butler Service. 

We are welcoming applications with an English-language CV.