Responsibilities
- Customer support on phone, email and chat platforms (answering general and specific questions of clients)
- Professional handling of client claims and requests.
- Computer assisted administration of client claims and requests.
- Escalating more complicated issues for further processing
Requirements
- 40 hours per week working schedule within opening hours
- Strong French (B2/C1) and English (B2) language knowledge
- Great communication skills
- Client focused attitude
- Reliable and confident personality
Languages:
The tasks and responsibilities described here in shall be provided in French – B2/C1
Can understand a wide range of demanding, longer texts and recognize implicit meaning. Can express him/herself fluently and spontaneously without much obvious searching for expressions. Can use language flexibly and effectively for social academic and professional purposes. Can produce clear, well-structured, detailed text on complex subjects, showing a controlled use of organizational patters, connectors and cohesive devices.
What we offer
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.
- To acquire the necessary knowledge we provide a 2 week paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
- Competitive salary
- Cafeteria
- Team building and free time activities
- Flexibility
- Home office
Workplace extras
- Canteen
- Corporate events
- Bicycle storage
- Parking
- Free coffee, soft drinks
- Play corner