English-Speaking Customer Service Representative - Budapest Based

We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better!  Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work.  Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives.  Join us!
Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™

• Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
• Providing guidance to the client through the necessary steps to restore functionality
• Being responsible to either solve the issue or assign up to Level 2 support
• Coordinating Service Requests by follow up with the cross functional teams
• Team up with your colleagues to collaborate on problem solving and identify major service solutions
• Actively use the knowledge base to resolve problems and raise potential knowledge gaps
• Coordinating and follow up Service Requests

• Fluent English language skills 
• Considerable familiarity with MS Office Suite particularly and the Windows environment in general
• Attention to details and analytical mind-set
• Ability to work on multiple and/or similar activities simultaneously
• Outstanding team player attitude

• experience real customer and employee diversity
• be a trusted team member and have a supportive supervisor
• work in an ethical company culture where you can be yourself
• be part of our internal career development programs -we are working with a very large number of technologies, which gives you continuous opportunities to find your own path
• have unlimited access to our online training tool to improve your soft skills and technical capabilities

• Hybrid working is supported
• Monthly gross 35.000 HUF cafeteria - regardless of your weekly working hours
• Fixed extra language allowance
• Additional shift bonuses
• Private Health Insurance -  Premium Package provided for all Unisys associates after 1-year tenure
• Home office allowance
• Last and foremost, a great team, also a lot of learning and training opportunities

Sector(s):

• IT Operation, Telecommunication
• IT Support, Helpdesk
• Client Services, Customer Services
• Call Center Services
• Business Supporting Centres
• Client Support, Administration