Customer Support Intern Dutch

As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.
Your Key Deliverables:

• Handles inquiries via email and phone from customers and/or internal
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project
• Handles a variety of pre-sales or post-sales service
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease
• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

Working hours: Monday to Friday and also on almost every Sunday, at least 35-40 hours of work per week
Workterm: Long-term (1 year)

• Valid full-time active student certificate or passive legal student certificate (in this case we can only accept applications from students under 25)
• Strong written and verbal communication skills in English and Dutch(C1)
• Experienced user of MS Office
• Problem solving mindset
• Ability to work in a team
• Strong attention to details
• Proactivity and reliability

• SAP knowledge
• Salesforce knowledge

Benefits:

• Gaining experience in a fast-paced professional environment
• Possibility to stay with the company in the long term
• Hybrid work – 3 days office, 2 days remote (after the onboarding period of usually 1-2 months)
• Modern Office Environment
• Volunteering opportunities
• Well-Being programs

Why is it cool to work for Eaton:

• You can gain real life experiences in your field;
• You can get real responsibilities in your work;
• You can be part of a young and energetic team, where your voice and ideas matter just as much as anyone else’s;
• You can get to know a lot of people from all around the world;
• You can be part of entirely new and innovative projects;

• Under the new regulation, young people (under the age of 25) will not be paying the 15% personal income tax in Hungary starting from 2022.
• Young people can take advantage of the income tax benefit until the month they reach the age of 25.
• If the gross salary is higher than HUF 576, 601 we will have to deduct the 15% personal income tax from the salary.

About Eaton:
Today, the world runs on critical infrastructure and technology. Planes. Hospitals. Factories. Data centers. Vehicles. The electrical grid. These are things people depend on every day. And the companies behind them depend on us to help solve some of the toughest power management challenges on the planet. At Eaton, we’re dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable.
We are a power management company doing business in more than 175 countries. Our energy-efficient products and services help our customers effectively manage electrical, hydraulic and mechanical power more reliably, efficiently, safely and sustainably. By giving people tools to use power more efficiently. Helping companies do business more sustainably. And by encouraging each and every employee at Eaton to think differently about our business, our communities—and the positive impact we can have on the world.

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