• Provide timely and efficient customer support and advice via phone, email, and live chat
• Troubleshoot customer issues and provide solutions
• Investigate and escalate complex customer issues
• Handle queries regarding flight and seat changes
• Maintain up-to-date knowledge of company products and services (e.g. transport links)
• Resolve customer complaints via chat, email, or phone (e.g. luggage booking, etc.)
• Provide support and resolve customer issues and concerns in a professional and courteous manner regarding adverse weather conditions, strikes, or other events
• Possess excellent product knowledge to enhance customer support
• Keep accurate records of customer interactions and transactions and document customer interactions in the company CRM system
Elvárások:
VALID WORKING VISA
• Excellent communication skills in English language and/or required supported language, both in terms of writing and speaking with customers
• Multi-tasking skills & good time management
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail
• Good trouble shooting skills
• Customer-orientated, proactive approach
• Flexibility in adapting to changing requirements
• Willing to work variable shift patterns
Egyéb információ az állásról:
Do you feel comfortable work in a team where you can practice your language and supportive skills? Are you eager to join a multinational company where you have the chance to achieve results as part of an international team? Are you fluent in the German/Spanish/Italian/French languages besides English? If the answer is yes, then apply!