Customer Service Specialist@Marshmallow Job description: The Customer Retention Team Exceptional customer care is at the heart of everything we do at Marshmallow, so retaining their loyalty is a key to our future success. Professional skills: Motivated, driven, and eager to drive excellent customer service and customer growth. (**), You have excellent communication skills (listening, rapport building, negotiation). (**), A self-starter who is open to experimenting with different ways of working and adapting to change. (**), You enjoy finding solutions to problems you come across rather than waiting on others to do this for you. (**), Eager to take on the challenges that come with a growing business. (**) Personal skills: A problem solver, Agil, proactiv, Ability to listen actively, Emphatic Qualifications: (No qualification required)) Language skills: English(Conversational level)) Responsibilities: Being a pivotal touchpoint for customers at policy renewal, speaking to them on live chat to understand their needs., Supporting customers who have requested to cancel, understanding why & providing solutions that help both the customer and Marshmallow., Understanding what the next best action for the customer is, be that a new feature, product, or a change in policy requirements., Identifying key trends and patterns in customer behaviour, feeding this back to the business to help drive change., Demonstrating the values of Marshmallow and why we are different, using your exceptional customer service skills to build rapport. A cégről Our product: Car insurance in the UK We are one of UK's most exciting tech unicorns within the insurtech space, we've just been recognised as the second fastest growing company in Europe and have been building a business and tech hub in Budapest. We offer insurance solutions to those that are otherwise overlooked. International drivers, students, those from a lower income bracket are all segments we can support with fairer policies. Our mission: We offer insurance solutions to those that are otherwise overlooked by our larger incumbents. International drivers, students, those from a lower income bracket and even people with points on their licence are all segments we can support with fairer policies. Together, we will shape the future of insurance with creativity, collaboration, and a passion for pushing the boundaries of what's possible.
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