Customer Care Specialist Hungarian & English

As a Customer Support Specialist, you will play a key role in delivering an excellent customer experience by managing service requests and responding to customer needs with professionalism and care. Working in a supportive international environment, you will:

• Answer incoming calls and emails in Hungarian and English, providing outstanding support.
• Process service requests via customer portals while ensuring accuracy and SLA compliance.
• Enter and manage jobs in our internal CMS system.
• Schedule service visits and aftersales appointments—even during night shifts.
• Coordinate technician workloads for the next day.
• Accurately assign and log maintenance jobs.
• Proactively monitor, update, and close cases in internal and client platforms.
• Maintain and develop strong customer relationships through clear communication.
• Collaborate closely across shifts for seamless operations.
• Liaise with subcontractors and internal teams to resolve issues.
• Validate Proof of Delivery (POD) documents.
• Generate regular and ad-hoc customer reports.

• Ideally 1–3 years of experience in customer service, or operations (fresh graduates also welcome!).
• Experience in a multinational or shared-service environment is an advantage.
• Proficient in MS Excel and Outlook; knowledge of Salesforce or Lightfoot is a plus.
• Native Hungarian and strong English (spoken and written).
• Strong problem-solving and critical-thinking skills—especially during varying shifts.
• Resilient, proactive, and comfortable working outside standard business hours.
• A team player with excellent communication and smooth shift-handover skills.
• Detail-oriented, accurate, and highly organized.
• Able to multitask, prioritize, and stay calm under pressure.

• Canteen
• Cafe
• Bicycle storage
• Free coffee, soft drinks

Epta International is the global hub of the Epta Group — a leading provider of commercial refrigeration solutions for retail, food & beverage and Ho.Re.Ca. sectors. Headquartered in central Budapest, our BSC (Business Services Center) supports a wide network across more than 60 countries, offering full-service solutions from store design and project planning, through installation, to after-sales support and maintenance.

We are now looking for English–Hungarian Speaking Customer Support Specialists to join our dynamic team and help us deliver exceptional service around the clock.