During a working day, the customer service specialist performs the following tasks:
Acts as the customer's most important point of contact within the customer supply chain with the customer or a group of customers, from taking the order to settling financial invoices
Ensures the daily entry, management, and processing of incoming orders
Tracks deliveries, deductions, sales promotions, and returns
Continually consults with the sales department and the warehouse in the Czech Republic
Collects delinquent invoices and takes steps to reduce outstanding balances in cooperation with the credit department
Provides precise solutions to ad hoc tasks
Requirements
Competencies:
Customer-oriented way of thinking
Assertive communication
Managing priorities and complexity
Process approach
Precision
Expectations:
Intermediate English and native Hungarian language skills
Knowledge of Excel
Knowledge of integrated systems (SAP)
1-2 years of experience in customer service is an advantage
What we offer
Opportunity for professional development
International corporate background
Competitive benefits: SZÉP card, health insurance, 2 home office days / week and many more