Role PurposeThe Warehouse Manager leads all daily warehouse operations and is responsible for building the fundamental processes the warehouse currently lacks. This is a hands-on leadership role. The manager stabilizes daily operations while implementing the basic foundation needed for a reliable, accurate, and efficient warehouse: receiving flow, put-away logic, storage discipline, picking accuracy, and documentation.
The role requires working closely with the Head of Strategy & Business Development to create structure, improve performance, and support digitization.
Key Responsibilities
1. Build the Warehouse FundamentalsThe manager is expected to establish the basics, including:
- Create and implement core warehouse processes for receiving, put-away, picking, packing, shipping, discrepancy handling, and returns.
- Develop clear, simple, documented SOPs and ensure the team follows them.
- Build a clean receiving flow to achieve a 36-hour receiving target (calendar hours on weekdays).
- Establish location logic, zoning, FIFO discipline, and storage organisation.
- Improve warehouse layout to reduce movement and increase efficiency.
- Strengthen order-level picking accuracy by improving discipline, checks, and routines.
- Introduce daily controls (checklists, process confirmations, simple KPIs).
- Support the introduction of scanners and printers and ensure adoption in daily routines (but not own the rollout).
2. Daily Operations- Lead all warehouse activities: receiving, put-away, replenishment, picking, packing, and shipping.
- Balance workload and schedule tasks for the team.
- Ensure the warehouse remains organised, clean, safe, and clearly structured.
- Monitor daily operational KPIs and take immediate corrective action.
- Work with procurement, production, service, and finance to resolve issues quickly.
3. Team Leadership- Provide daily hands-on leadership on the warehouse floor.
- Train and coach staff to follow the new processes and reach performance expectations.
- Conduct performance reviews and hold team members accountable based on KPIs.
- Raise the professionalism, structure, and discipline of the team.
- Support a culture of ownership, accuracy, and predictable execution.