UX-CX Designer

As a UX/CX Engineer you will support the growth of Cognizant’s Intuitive Operations & Automation business across a wide portfolio of industries. In this role, you will take the lead in bridge the gap between users, customers, and technology from an experience perspective. The result of your work ensures that our client’s products, services, and digital platforms are intuitive, enjoyable, and meet the needs of their target audience, all in accordance with the latest UX/CX industry’s best practices, helping our clients to assess, design, and deliver Digital Business Transformation programs at scale.

In relation to UX, CX and EX, your CV shows experience with:
 

• Conducting extensive research to understand user and customer behaviors, needs, motivations, and pain points. You have performed interviews, surveys, usability testing, and analyzing customer feedback with a goal to gather actionable insights that inform design decisions and improve overall experience.
• Designing User and Customer Journeys including mapping out user flows and customer journeys to visualize how individuals interact with products or services across various touchpoints for delivery of improvement and ensuring seamless, consistent experience from start to finish.
• The Creation of Wireframes, Prototypes, and Mockups to communicate ideas, test concepts, and refine details before final implementation. These visual representations are essential for aligning stakeholders and guiding development teams.
• Collaborating with Cross-Functional Teams. You have worked closely with product managers, developers, marketers, and customer support teams to ensure that design solutions are feasible, aligned with business goals, and deliver value to users and customers.
• Implementing and Testing Solutions. You have participated in the implementation of design solutions, often working with developers to ensure that the final product reflects the intended user experience.
• Measuring and Optimizing Experiences. You have established metrics to evaluate user and customer satisfaction, such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and task completion rates.
• Advocating User and Customer Needs. You have ensured that stakeholders perspectives are represented throughout the product lifecycle. You have championed accessibility, usability, and inclusivity, striving to create experiences that are valuable for everyone.

• Delivering client engagements as part of a team or individually as a subject matter expert in large-scale (digital) transformational change.
• Support client engagements to drive excellence within their process excellence programs.
• Support Digital Transformation solutioning, in particular in relation to UX/CX & EX design, with our client’s business teams and process owners.
• Train our clients the art of possible in relation to UX/CX & EX associated with Digital Transformation projects and initiatives.
• Mentor onshore - and offshore teams in UX, CE & EX practices and help them to succeed based on consulting capabilities.
• Disseminate UX/CX & EX best practices in a structured, repeatable way.
• Assist leadership and other advisors in crafting our offerings and implementations.
• Build, assess and improve customer Digital Automation Centers of Excellence from the perspectives of UX, CX and EX. This includes establishing best practices.
• Provide thought leadership through mindshare and social advocacy activities together with our partners/ market analysts, i.e., publications, webinars, etc.
• Support the management and growth of our Intelligent Process Automation Tech Advisory practice.

• You have a natural appetite for UX, CX and EX delivery, consultancy, and improvement, and at the same time deliver impactful client engagements.
• As an experienced consultant with a proven track record, working in a diverse team with different skillsets like strategists, designers, engineers, architects, and specialist, you thrive on delivering real outcomes from platform-enabled transformation initiatives.
• Proven hands-on experience and knowledge within UX, CX and EX related consulting, digital experience, and enablement technologies.
• Experience with the Microsoft Power Platform, developing and UX, CX, EX solutioning with Power Power Apps, Power Pages, etc.
• Project management experience, ability to support the project management through all stages of scaling.
• Proven ability to develop client relationships and manage expectations with the ability to become a trusted advisor.
• Highly aware of latestUX, CE and EX trends and experience with implementing digital solutions and leading cloud platforms (e.g. Low Code No Code solutions, SAP 4/Hana, SuccessFactors).
• Technical experience in above domains.
• Outstanding people and relationship skills; and ability to interact with different levels in a global multi-cultural organization.
• Effective presentation capability. Preferred executive-level presentation experience.
• Ability to critically think through challenges to provide creative solutions.
• Strong communication skills, written and verbal.
• Real team player; supporting development of the practice and the growth of team members including peers.
• Fluent in your residence country’s native language and English.

• Competitive salary and benefit package (cafeteria + annual bonus)
• Training and continuous learning and certification opportunities
• Free medical benefit package
• Reimbursable language courses
• Risk and accident insurance
• Chance to be part of a rapidly expanding organization
• Multilingual, multicultural environment with native colleagues
• All You Can Move SportPass (at a discounted price)
• Relocation package