"Resolving issues, empowering customers — one solution at a time."
A customer-focused role dedicated to delivering fast, reliable technical support while turning challenges into solutions. This position combines problem-solving, clear communication, and a passion for helping customers to ensure every interaction adds value. Responsibilities:
Take ownership of customer issues and ensure they are resolved efficiently and effectively;
Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;
Escalate unresolved issues to the appropriate internal teams, following standard procedures;
Communicate clearly and professionally with customers, adjusting to their technical level and pace;
Provide accurate information about products and services, following established support guidelines;
Ensure timely resolution of issues while maintaining high-quality service in every interaction;
Escalate service-related concerns to the correct department as needed, in line with company processes;
Comply with all data privacy and security policies during customer interactions;
Collaborate positively with team members, customers, and other departments.
Requirements
At least high school diploma;
Proven working experience in BPO and/or Customer Service environment;
Excellent German and English language skills;
Strong knowledge of Microsoft Office products.
What we offer
Competitive salary and benefits (incl. cafeteria);
Paid onboarding and continuous learning;
Supportive, multilingual team environment;
Career growth opportunities in a rapidly expanding support center;
Modern office space and tools designed for collaboration and success.