Team Leader Customer Service

Mission
Lead and develop the Customer Service Team to ensure excellent delivery service, operational efficiency, and a strong customer focused culture. Drive continuous improvement, support day-to-day operations, and act as the central coordination point between customers, internal departments, and regional stakeholders

Key Responsibilities

• Lead, coach, motivate and develop the Customer Service Team to ensure high performance and engagement
• Oversee daily operations and workload planning, ensuring timely handling of inquiries, orders, complaints and escalations
• Monitor adherence to processes, service levels, and policies defined by Customer Service Management
• Organize team meetings, performance reviews, and provide continuous on-the-job training and feedback
• Ensure back-up structures and clear task ownership within the team.

Customer Focus & Communication

• Act as primary escalation point for customers issues and coordinate structured problem resolution
• Maintain effective communication with internal stakeholders (Sales, Supply Chain, Operations, Quality, Finance)
• Ensure professional, accurate, and timely responses and order management
• Strengthen customer satisfaction through proactive communication, follow-up, and service consistency.

Process Compliance & Continuous Improvement

• Ensure compliance with internal guidelines and customer specific requirements
• Identify improvement opportunities and lead local process optimization initiatives in alignment with regional CS Strategy
• Monitor KPI, analyze performance and propose corrective actions

Operational Excellence & Reporting

• Oversee correct and timely data entry and order/document handling in relevant systems (ERP, CRM etc.)
• Support internal reporting, metrics tracking, KPI dashboards, and month-end activities
• Collaborate with other Customer Service Teams in the region to ensure harmonized processes and best practice sharing

• Bachelor in commercial / administrative area
• Proven experience in Customer Service, including at least 2 to 3 years in a coordinator or supervisory role
• Strong communication and interpersonal skills, with ability to lead and motivate a team
• Higher customer orientation and problem-solving mindset
• Strong organizational skills, accuracy, and ability to work under pressure
• Experience with ERP systems (QAD would be an advantage) and MS Office
• Fluent in English (additional languages are a plus)

• An interesting and challenging position in a fast-growing international company
• A position in a dynamic and international working environment at our office in Tatabánya
• Opportunities for professional growth and development
• In addition to an attractive, performance-related pay package (cafeteria, bonus, health insurance) we offer a pleasant work environment, flat hierarchies embedded in a professional, international and enthusiastic team
• A collaborative team that values initiative and fresh perspectives

• Cafe
• Parking

Amphenol is a global supplier of high technology interconnect solutions for networks and telecommunication infrastructure, consumer electronics, data storage, industrial and instrumentation applications. Amphenol is well known for its high speed and power products in particular which contribute to the increase of internet communications throughout the world.

After clicking on the 'Apply' button don't forget to attach your cv in Hungarian and English indicating salary expectation.