Spanish-Speaking Technical Support Analyst

Key Tasks and Responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners.

• A High school diploma or equivalent is the minimum requirement, College level preferred.
• Ability to demonstrate previous working experience in a BPO and Customer Service and/or technical account.
• A proven track record demonstrating the skills and qualities outlined in this document.
• Good command of written and spoken Spanish (C1) and English (B2).
• Good Knowledge of Microsoft Office products
• Knowledge of wireless local-area network (WLAN)
• Strong affinity to electronics and technology
• Knowledge of Bluetooth technology
• Extensive knowledge of hardware / software trouble shooting

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

• To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
• Competitive salary
• Cafeteria
• Team building and free time activities
• Modern office environment

• Canteen
• Cafe
• Corporate events
• Bicycle storage
• Free coffee, soft drinks

Transcosmos is an international leader in Business Process Outsourcing (BPO) services, including Customer Support services in German, French, Italian, Spanish, Portuguese, Polish and English. We employ over 50,000 staff worldwide and support amazing brands! 

If like us, you are passionate about people and technology then your amazing new job is just a tap away! 

Please apply by submitting your updated English CV.