Spanish speaking Service Desk Agent

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.

Job details:

• Job location: Budapest, Hungary, 9th District, Mill Park office building
• Role type: permanent
• Full time employment, 40 hours/week
• Hybrid work

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

• Advanced or native in Spanish language and you have upper-intermediate English language skills.
• Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must (we provide you 2-weeks foundation IT training as part of the Onboarding process).
• A university graduate - fresh graduates are welcome!
• You have willing-to-learn attitude & customer-focus mindset.
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem-solving skills.
• Open to work in shifts

• Shape your career – We are providing you competitive salary + cafeteria + annual bonus system in a fancy modern office environment in Budapest, 9th District, Mill Park office.
• Learn and grow – We have an excellent Training team.
• Keep current – We are providing you online trainings to improve your skills and be ready for the newest digital technical solutions.
• Give back – One of our values is to live in a safe and green environment, by joining to our team you will have chance to participate in sport programs, charity & environmental friendly events.
• Stay healthy – We believe in the importance of work-life balance so we are providing you fitness discount opportunity nearby; All You Can Move Sportpass and free medical services in Medicover private medical provider; free tea/ coffee in our kitchen.
• Invest in yourself – In our multilingual and multicultural environment we emphasize the importance of language knowledge hence we are providing you language course reimbursement for accredited courses.