Service & Transport Teamleader

• Managing International Customer Relations – Continuous communication with customers via phone, email, and online platforms
• Technical Troubleshooting and Support – Identifying customers technical issues, providing immediate solutions, and escalating if necessary
• Proactive Customer Support – Providing advice and assistance regarding the use of products or services, as well as analyzing customer needs
• Documentation and Reporting – Recording customer interactions, troubleshooting processes, and solutions in internal systems
• Collaboration with Internal Teams – Communicating with technical, manufacturing, and quality assurance departments to efficiently handle customer requests and issues
• Process Improvement and Feedback – Collecting and analyzing customer feedback to enhance service quality and participating in internal process optimization
• Coordination of Shipping Processes – Monitoring orders, ensuring adherence to delivery deadlines, and maintaining contact with logistics partners
• Shipping Documentation and Administration – Managing invoices and transport documents, handling administrative tasks, and recording data in internal systems.
• Issue Resolution – Managing delays, incomplete, or damaged shipments by liaising with customers and logistics partners (e.g., BE Stephex; manufacturers like Renault, and own suppliers) to ensure a quick resolution
• Development of Customer Support and Transport Processes
• Coordinating the daily work of the team members
• Providing the resources necessary for the work
• Monitoring the team's development, providing training and development opportunities

• Higher education degree
• 3-5 years of operational and manufacturing experience
• Excellent communication and problem-solving skills
• Availability outside of working hours
• Communication-level proficiency in English, both spoken and written
• 1-3 years of leadership experience
• Excellent planning and organizational skills
• Determined, decisive and responsible personality 
• Proactivity, precision, independence, accurate work
• Flexibility, endurance, stress tolerance
• Creative, team player, innovative and open personality

• Stable, secure, long-term job opportunity
• Responsible and challenging work from day one
• Vocational and other further training opportunities
• Dynamic team
• Pleasant working environment

STX Horseboxes Kft. is the market leader in the design and production of horse transport luxury cars and luxury camper vans, mainly for Western Europe. In line with the ever-expanding market needs, we are looking for a new colleague to join the constantly expanding team of our Szekesfehervar site. If you want to be part of a dynamically developing, friendly work environment, have a high degree of flexibility we look forward to your application!

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