Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – digital workplace; cloud, applications and infrastructure; enterprise computing; and business process – help our clients challenge the status quo and create new possibilities. Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions. Because progress is never finished. To learn how we deliver breakthroughs for our clients – and have been pushing the possible for 150 years – visit unisys.com and follow us on LinkedIn.
What success looks like in this role:
- Registering and validating the Partner' service requests
- Booking appointment in case the Customer requires it
- Interface between our Customer and our Customer Engineers
- Perform initial triage of service event
- Order the necessary part the Engineer requires for the service requests
- Ensure Customer Engineers access requirements are met
- Assign service requests to Customer Engineer
You will be successful in this role if you have:
- Fluent German and English language skills
- Knowledge/experience of PC systems & components
- Experience of incident logging systems is an advantage
- Active participation in ongoing quality initiatives at the desired level, detailed on the UGSH Quality Portal by considering all relevant objectives, policies and procedures
- Good working knowledge of MS Office (Word, Excel, Outlook)
- ITIL qualification is an advantage
What do we offer?
- Hybrid working is supported
- Monthly gross 35.000 HUF cafeteria
- Private Health Insurance - Premium Package provided for all Unisys associates after - 6 months tenure
- Home office allowance
- Last and foremost, a great team, also a lot of learning and training opportunities
Sector(s):
- Business Supporting Centres
- Client Support, Administration
Friss hasonló állások e-mailben
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