Service Director

As Service Director you are responsible for managing and supervising a team of technical and administrative employees, ensuring the completion in an efficient and timely manner of all daily after sales services (repair and maintenance) of premium horse trucks and motorhomes.

Duties
• Closely monitor repairs and maintenance of horse trucks and motorhomes
• Supervision and direction of service staff in the achievement of maintenance service and spare parts
• Building and maintaining relationships with key account customers
• Ensuring and assisting in the achievement of customer satisfaction from the services provided by the workshop
• Follow up and check if customer complaints are resolved
• Collaborate with other department managers to ensure effective communication channels exist and urgent issues are properly addressed
• Support problem solving in the workshop
• Maintain statistics of repair and maintenance activities in order to recommend quality improvement plans
 

Qualifications
• Bachelor degree or equal by experience in a business technical discipline is preferred
• Practical knowledge of electricity, plumbing, woodwork, basic metal operations such as drilling, cutting, welding, ideally in a truck maintenance environment
• Minimum 5 years of experience in a technical repair environment (truck, bus, special vehicles or luxury cars) as a technician or technical leader
• Minimum 5 years of leadership experience, supervising or managing a service facility with growing levels of responsibility
• Fluent in English
•Driving licence B

Skills
Familiar with management tools and processes is essential
• Able to provide good examples of team leadership and project completion
• Hands-on and independent
• Able to lead small groups in discussion and planning
• Great leadership, coaching and mentor skill
• Strong problem-solving skills
• Proficient with all standard MS Office applications
• Strong customer focus
 

• Driving licence C

• Stable, secure, long-term job opportunity
• Responsible and challenging work from day one
• Vocational and other further training opportunities
• Dynamic team
• Pleasant working environment

STX Horseboxes Kft. is the market leader in the design and production of horse transport luxury cars and luxury camper vans, mainly for Western Europe. In line with the ever-expanding market needs, we are looking for a new colleague to join the constantly expanding team of our szekesfehérvár site. If you want to be part of a dynamically developing, friendly work environment, have a high degree of flexibility we look forward to your application!