Senior IT Helpdesk Administrator

Aim of position:

• Participation in the development, fine-tuning and updating of the conditions of IT operation in accordance with IT standards and regulations; ensuring that IT services and systems operate consistant with operational and IT security standards and best practices.
• Contributing to the maintenance of the operation of the IT system, providing user and application support in accordance with the procedures.
• The professional supervision and management of the related processes based on the principles of the international standard related to ITILv3 / 4 IT Service Management.

Scope of position:

• Defining the company's standard hardware and software elements in satisfying the approved needs.
• Ensure the procurement of the necessary IT assets based on the Company needs.
• Asset management: Actively participating in and registering the necessary equipment.
• License management: Ensure up-to-date inventory of licenses and alert in case of lack of licenses.
• Ensure the operation of all applications used by the company.
• Ensure the proper user support based on KPIs, and SLAs defined by the Management.
• Ensure device compliance.
• Design and maintenance of checklists and processes. 
• Liaison with suppliers.
• Application support.
• ServiceDesk system administration, ticket assignment.
• Support of administration tasks: working hours, overtime, stand by time settlement
• Support User Identity and Access management processes on a daily basis and execute controls.
• Perform annual Identity and Access review.
• Monthly User review, access right check and monthly License review.
• Monthly ServiceDesk SLA report preparation.
• Process Improvement: Identifying areas for improvement in help desk processes and implementing best practices to enhance efficiency and service quality.
• Support communication with stakeholders and providing regular updates on help desk activities, reports.
• Support overseeing the ticketing system, prioritizing and assigning tasks to team members, and ensuring timely resolution of issues.

• 3-5 years related experience in IT operation
• Higher education in IT field
• ServiceNow system knowledge
• Languages:
  • Hungarian (native)
  • English - intermediate (spoken and written)

• ITIL knowledge

• Hybrid, full time, permanent position
• Complex benefit package, including cafeteria, premium, private health insurance, training and other well-being services
• Flexible work arrangements in an organization that acknowledges life-work balance
• A dynamic work-environment where innovative ideas are always welcome
• Inclusive and friendly corporate culture where gender diversity and equality are widely recognized
• Working in an international environment

Europ Assistance is one of the world’s leading assistance service providers with a significant network. Its history dates back to 1963. Today, Europ Assistance operates in 208 countries with a partner network of 750,000 service providers and 57 assistance centers. The company, which employs nearly 12,000 people, is a member of the Generali Group.

More information: www.europ-assistance.hu

If you are interested, please apply with your CV in English and your salary requirements.