Senior Customer Service Representative German

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

Join our Team and advance your career as a/an

Senior Customer Service Representative

As a Senior Customer Service Representative, you will provide first and second-line support for telephone and written inquiries from external Key Customers, internal participants, and other consumers. You will ensure queries are resolved quickly, accurately, and with the highest level of customer satisfaction.

You will act as the first point of contact for bp telephone-based inquiries from Key Customers and manage customer expectations across multiple channels.

• Complete day-to-day customer service tasks to meet agreed service levels and KPIs
• Act as an escalation point for complex inquiries from external and internal customers
• Proactively resolve Key Account customer issues, collaborating with other teams as needed
• Provide support via phone, email, and other channels for:
• Account setup and delivery issues
• Order processing and tracking
• Complaint resolution and root cause identification
• Log and track customer requests accurately in service systems
• Manage customer expectations and maintain strong relationships with internal and external partners
• Identify process gaps and recommend improvements
• Participate in user acceptance testing for service center technology and ERP systems

Education & Experience:

• A Level standard or equivalent
• Minimum 12 months experience in a customer service environment, ideally with Key Account Customers

Skills & Expertise:

• Solid understanding of customer needs and behaviors
• Excellent written and oral communication skills
• Strong time management and organizational skills
• Problem-solving attitude and high motivation
• Experience with SAP, Salesforce, and MS Office

Languages:

• English – C1
• German – C1

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!