Sales and Customer Retention Specialist@Marshmallow Job description: We want to be the most accessible, efficient and knowledgeable customer service team in the insurance industry. There's always more to learn when it comes to supporting customers. So we encourage everyone in the company to explore their areas of interest (whether that's Insurance Fraud, Claims, or anything in between!) to help fill in the team's knowledge. Kick off your career at Marshmallow! Professional skills: Attention to detail (****), Problem-solving skills (****), Customer oriented (****), open minded (****), Communication skills (****) Personal skills: Agil, proactiv, A practical approach Qualifications: Other(Any level degree)) Language skills: English(Fit for negotiation)) Responsibilities: Interacting with new and existing customers, solving their queries via live chat and email, Liaising with other teams across the business to ensure a seamless customer experience, Managing your own caseload in an organised and efficient manner, Identifying where and how we can improve our processes to improve our ways of working, Working hours: weekly 9-6pm, 2-3 weekend days per month, 1-2 late shifts (6-10pm) per week, How we work: We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We think creatively and experiment relentlessly to meet our customer’s needs. We encourage people at all levels to take ownership of their work. Everyone has a voice and the opportunity to make an impact. A cégről Our product: Car insurance in the UK We are one of UK's most exciting tech unicorns within the insurtech space, we've just been recognised as the second fastest growing company in Europe and have been building a business and tech hub in Budapest. We offer insurance solutions to those that are otherwise overlooked. International drivers, students, those from a lower income bracket are all segments we can support with fairer policies. Our mission: We offer insurance solutions to those that are otherwise overlooked by our larger incumbents. International drivers, students, those from a lower income bracket and even people with points on their licence are all segments we can support with fairer policies. Together, we will shape the future of insurance with creativity, collaboration, and a passion for pushing the boundaries of what's possible.