Product & Service Designer

It’s a place where the agility of a start-up meets the stability of a global powerhouse! 

Be part of our journey as we transform MOL Group’s Consumer Services from a traditional fuel retailer to a cutting-edge, digitally driven consumer goods and mobility services provider. As part of MOL Group’s 2030 - Enter Tomorrow strategy, our mission is to lead the market in Central Europe through innovative digital transformation. 

At Digital Factory, we harness the power of data to drive business decisions by building a comprehensive Data Lake and developing advanced analytics solutions in forecasting, category management, pricing, and workforce optimization. We're also revolutionizing customer experience with MOL MOVE, our new digital, app-first loyalty rewards program on the Salesforce platform, designed to personalize and enhance convenience for our customers. 

We're building a digital ecosystem on top of our loyalty customer platform, partnering with third-party companies to enrich our offerings and integrating customers from other MOL businesses. Additionally, we're introducing new, digital, mobility-related services on the MOL Move platform

We are looking to hire an experienced and passionate Product and Service Designer to join Digital Factory. Based on direction from the Service & CX Design Lead, the new team member will collaborate with key stakeholders to establish and facilitate the design process for new products, service concepts and broader customer experience improvements. Completes extensive discovery to ensure understanding of needs, drafting 'experience frameworks' that can be translated into product/service definitions and user interactions, creating intuitive personas and user journeys that drive business KPIs via actionable, pleasing and functional experiences.

Main Responsibilities

• Work closely with the Service & CX Design Lead to establish and facilitate the design process for new products and concepts, ensuring alignment with project goals, user needs and visual design standards.
• Collaborate with product managers, product owners, and developers to understand project requirements and objectives, translating them into effective discovery plans.
• Identify and serve the unique needs (e.g. goals, pain points, etc.) for different customers and their respective target segments, using data-driven insights to refine and maximize creative and business impact of products, across channels.
• Create scalable UX (UI) design architectures, to elevate interactions across linked or individual interfaces. Design differentiated omnichannel commerce experiences that drive business KPIs and strengthen relationships.
• Leverage customer data to construct hyper-relevant experiences that increase conversion and loyalty. Guide personalized campaign frameworks, improving continuous interaction to increase customer lifetime value.
• Define and innovate customer experiences, optimize products and services, leverage capabilities to serve them in contextual moments that matter. Validate strategies and investments to take to market.
• Guide brand building projects by discovering purpose and defining principles (e.g. values, positioning, language, cues, measurement, etc.).
• Work closely with cross-functional teams to ensure consistency and coherence across different touchpoints and channels on the platforms, maintaining a unified visual language.
• Advocate for user-centered design and methodologies, principles while also ensuring that visual design standards are met throughout the design process.
• Stay informed about emerging trends, best practices, and technologies in service design, and guide strategies on how to apply them.

• Education
  • Bachelor's degree in Human-Computer Interaction, UX/UI Design, Interaction Design, or a related field is preferred.
• Experience
  • A minimum of 3-5 years of experience with service design projects; a portfolio demonstrating successful discovery (e.g. workshopping, pain point mapping, etc.) and delivery (e.g.: customer journeys, UX, prototyping, etc.)
• Professional competencies 
  • Proficiency in design tools such as Figma or similar, as well as prototyping tools.
  • A keen eye for visual design.
  • Empathy for understanding user needs.
  • Creativity for generating innovative design solutions.
  • Passion for staying updated on industry trends and best practices in UX and UI design.
  • Familiarity with Atlassian systems (JIRA, Confluence).
  • Professional use of MS Office (including strong experience with PowerPoint).
• Soft Skills
  • Strong communication skills for effectively collaborating with cross-functional teams.
  • Result-oriented, able to work independently and thrive in a fast-paced environment while managing multiple tasks.
  • Strong attention to detail and commitment to delivering high-quality work.
  • Proactive mindset with a positive attitude and a strong sense of ownership, and team mentality.
  • Solution-oriented and accountable.
  • Growth mindset with a passion for continuous learning, adapting, and staying updated on industry trends and best practices
  • Strong written and verbal communication skills in English for cross-functional collaboration.
  • Openness to work with different cultures across CEE.

• Work with an advanced and innovative tech stack. 
• Collaborate with multinational teams and projects across the CEE region. 
• Enjoy tremendous opportunities for continuous learning and growth in a fast-paced, agile environment. 
• Explore versatile career paths in a dynamically growing international organization at Local and Group level.
• Gain cross-industry experience through our expanding portfolio of businesses (both within and beyond MOL Group). 
• Be part of a supportive and inclusive workplace that values innovation and creativity. 
• Enjoy a hybrid work model: two days of home office and three days at the beautiful MOL Campus. 
• Access Medicover health insurance and an extensive benefit package, including an annual bonus and maximalized fringe benefits. 
• Participate in regular team outings and MOL family events. 

• Initial call: You will be contacted by MOL Recruitment via phone for a short chat. 
• Interview: You can expect two or a maximum of three interview rounds, where you can meet your direct manager, some experts from the team, ask your questions and present your skills and career path. We always make sure you receive timely feedback after each round. 
• Case study: You will either receive a take-home assignment after the first interview or be asked to solve a business problem on the spot at one of the interviews.