Product Manager / Head of Team

EU Training seeks an experienced professional to oversee our team operations and drive business development and sales initiatives. This role requires a strategic leader adept in team management and skilled in online marketing to effectively enhance our business growth, as well as fluency in English, both written and spoken.
If you meet these qualifications we encourage you to apply.

Team management 

• manage and oversee a small internal team of 5 professionals: (i) IT development/project management/suppliers, (ii) marketing, (iii) content development/project management, (iv) customer support management, (v) training coordination
• ensure that team activities are aligned with product and business goals 
• monitor an external team of 3-4 customer support agents to maintain high service standards and a consistent customer experience 
• supervise external software developers, trainers, and other service providers
• foster a positive and productive working environment
• promote growth and collaboration across internal and external teams
• manage, train, coach, supervise team
• analyse statistics, KPIs, and compile reports
• regular reporting to founders/partners

Product-driven business improvement/development

• Explore and implement the use of AI and automation tools into business
• Find potential gaps between customer needs and business offering
• Identify business opportunities based on customer feedback
• EPSO developments: 
  • Systematically monitor EPSO developments
  • Communicate developments to Team 
  • Adapt, create, maintain, and refine product offering based on EPSO changes
  • Propose product innovations / improvements
• Keep products (web, classroom, training) fresh
• Continuously improve site performance

Business development and sales

• offers and tender submissions
• maintain existing partnerships
• establish/build new partner relationships
• identify new growth and business opportunities

Training management

• Supervise creation of EU Training’s monthly training schedule 
• Review training schedule and make required adjustments
• Manage and coordinate EU Training’s team of trainers
• Oversee/delegate/supervise training administration tasks 
• Regular review of trainers' performance
• Onboarding of new trainers
• Supervise quality of training materials
• Supervise training service organisation

Profile we are looking for

• 5-10 years experience in a management role and at least 2 years experience in a product owner role 
• Budapest-based
• “Geek mindset”, follows main technology trends 
• Fluent in English, written and spoken
• Strong interpersonal skills 
• Self-starter, able to work independently
• Proactive, forward thinking, autonomous
• Entrepreneurial mindset, able to find new business opportunities
• Empathetic towards customers and communicate assertively
• People / team management skills
• Organised, structured, systematic
• Creative problem solver
• Critical thinker, aims to continuously improve processes

What do we offer?

• Being part of Europe’s #1 provider of online education for EU Careers. 
• Competitive salary.
• Onboarding and extensive materials on EPSO and EU Careers to get you up to speed.
• Flexible working hours with core hours, casual working conditions, hybrid work environment. 
• Great colleagues and friendly atmosphere. 
• Office located conveniently in the center of Budapest.
• ...and most importantly, a unique opportunity to really make a difference in the growth and development of this unique and dynamic business. 

Arboreus Ltd. is the operator of EU Training (eutraining.eu), Europe’s #1 independent, privately owned EU career preparation website since 2006. We offer preparation services for thousands of candidates wishing to pass the European Union institutions’ civil servant selection exams.

The European Personnel Selection Office (EPSO) is responsible for selecting staff from the EU’s 27 Member States who will work for the institutions and agencies of the European Union in Brussels, Luxembourg and beyond.
We provide preparation resources and services to help candidates reach their goal to be fully prepared for the various EPSO exams and get an EU job. We do this by offering online practice tests, webinars, e-learning materials, classroom training in Brussels and European capitals, and coaching sessions via our online platform.

Our customers are located all over Europe and beyond. 

The recruitment process:

• Please submit your CV and motivation letter on the Apply button
• Applications are considered in the order they are received, so apply early.
• Selected candidates will be invited for an interview.
• The top two most qualified applicants will be offered a trial day opportunity with us, where you can try out the role.