Turn Tech Support Into Something That Matters!Looking for more than just a job? Join
transcosmos Europe and support a game-changing brand in the world of
portable power and sustainable technology. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.
As a
Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.
Technical details about the position:Working hours: 8:30-17:00, included 1 hour break
Employment type: Full-time, 40 hours / week
Base location:
on-site, 4032 Debrecen, Vezér street. 39., (Tudáspark), Hungary
What You’ll Be Doing - Respond to customer inquiries via phone and email with professionalism and clarity
- Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
- Guide customers through product features and best practices
- Escalate technical issues following structured processes
- Own the customer journey from first contact to final resolution
- Log all interactions accurately and ensure compliance with privacy and security standards
- Collaborate with your team to deliver exceptional support