Polish speaking Customer Service Representative - Fixed term

• To be the primary contact for the Customers and for the Commercial Teams
• Support Customers and Sales teams in the given region
• Respond to Customer inquiries via phone and email and support the Sales Teams with their inquiries
• Process operational customer complaints
• Contribute in identifying and implementing process improvements, enhance customer experience through accuracy and responsiveness, hit targets set for service level agreements, and minimize audit risk exposure

Elvárások:

• Excellent communication skills in English AND Polish
• Strong customer services experience within a fast paced environment 
• Experience in a customer facing role
• Good MS Office skills 
• Accurate and fast data entry skills 
• Excellent telephone manner 
• Excellent organization skills 

Egyéb információ az állásról:

Our partner is a global leader in the growing life science research and clinical diagnostics markets and they are looking for a customer service representative to join their team. You will be responsible for supporting clients in the dedicated region and make sure their order processed with accuracy and provide excellent customer care in their queries.  

Fixed-term positon!