Polish Speaking Customer Service Representative

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

Thermo Fisher Scientific is seeking a highly motivated and skilled Customer Service Representative to join our team in Budapest, Hungary. Based at the Shared Service Center, you will provide exceptional customer support to both internal and external customers throughout the lifecycle, including administration, order management, quotations, and inquiry management.

• Manage customer requests and handle Polish customer inquiries via phone and email.
• Handle incoming orders via email and web, manage order processing according to division guidelines, and relay product prices and availability to customers.
• Prepare quotations and efficiently manage customer complaints and tenders as per service level agreements.
• Maintain customer data accurately and prepare daily customer service reports.
• Gain expertise in the Customer Service functions of the ERP system and become proficient in using Customer Relationship Management systems to manage customer interactions.
• Collaborate with international teams in English, assess customer requirements, and direct activities to appropriate departments. Cooperate efficiently with sales, commercial, distribution, and finance teams to fulfill customer requests and resolve issues promptly.
• Adhere to SOPs, SLAs and departmental training guidelines; follow company policies, operational regulations, and training guidelines to ensure consistent, high-quality service.
• Participate actively in initiatives to enhance team efficiency and productivity.
• Seek assignments and projects to meet ambitious business goals.
• Demonstrate attention to detail and use computer systems to maintain high data accuracy.
• Perform other customer service-related duties as assigned.

• Proficiency in Polish (min. C1/C2, preferably native) and English (min. B2).
• Strong written and verbal communication skills.
• Ability to identify and solve problems and multitask under deadlines.
• Self-motivation, passion, and a positive attitude with excellent teamwork skills.
• Attention to detail and accuracy.
• Good interpersonal skills and ability to prioritize effectively.
• Judgment, tact, and subtlety in dealing with customers.
• Initiative in routine tasks and system issue resolution.
• Proficient in Microsoft Office applications.
• High integrity and compliance in all aspects of the role.

Experience:

• Relevant customer service and order management experience.
• Experience with Oracle or SAP preferred but not required.

Education:

• High school diploma or equivalent. A Bachelor's Degree is preferred but not crucial; candidates with relevant, proven experience will also be considered.

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. 
• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. 
• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. 
• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. 
• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. 
• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. 

We offer an innovative, forward-thinking environment with outstanding career development prospects. Join us and be part of a team that stands for integrity, intensity, involvement, and innovation.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.