Order to Cash Specialist - Italian Speaker

Job Description:

Order to Cash (O2C) Agent ensures customer’s orders are correctly loaded onto the system, that any queries are resolved and that ESAB deliver on time what has been ordered and promised. First point of contact from Sales on order book management and related questions, availability of products, chase supplies, enter orders, claims, invoicing, and handle claims and returns. Supports Customer Service Desk and Sales Representative local colleagues while building and maintaining excellent partner relationships.

• Order entry
• Order-book management
• Answering customer/ sales representatives, inquiries and requests
• Contact with planning, order desk (OD), supply chain and transport
• Manage invoicing, claims, returns, credit notes
• Support CSD, sales team, and customers
• Track local market changes
• Maintain customer data with CDM
• Assist sales and meet KPIs
• Back up CSD calls local when needed

• Italian language knowledge on professional level
• English language knowledge on advanced level
• Basic MS Excel knowledge
• Customer and solution focus
• Delivering results
• Change and innovation
• Team player
• Advantage: Customer Service Desk (CSD)/ Order to Cash (OTC) experience

• Additional Benefits: annual performance bonus, cafeteria, Medicover health insurance, life & accidental insurance, and various recognition programs
• Regional Scope: Work closely with teams across different countries and regions
• Hybrid Work: Enjoy the flexibility of working from home 3-4 days/week
• LinkedIn Learning Access: Expand your skills with unlimited access
• Continuous Performance Feedback: Grow with regular performance discussions
• Supportive Environment: Thrive in a culture that values your contributions
• Community Events and Groups: Participate in our running & yoga clubs, board game evenings, travelers' club and several other events
• Extra Holidays for Years of Service: Celebrate milestones with additional time off
• Free weekends: in case of bridge days, Saturdays are always days-off
• Career Opportunities: Grow and develop skills in alignment with your career goals
• Automation/Process Improvement Projects: Drive initiatives to enhance efficiency and streamline workflows

1. Submit your CV & application to our system.

2. If your qualifications match our expectations, we will reach out to you for a friendly phone conversation to get to know each other better.

3. Following this, we will extend an invitation for an online interview. During the 1-hour conversation, you will have the opportunity to meet with your Team Leader and a Talent Acquisition Partner. This will be a collaborative exchange, where we not only ask questions but also share valuable insights.

4. Upon a successful interview, you can expect to receive a job offer from us.

We strongly value the importance of feedback, and you can always count on us to provide you with a response. We believe in open communication!

At ESAB Budapest SSC, we take pride in our role as the backbone of the world's leading welding and cutting company. Our contributions have played a crucial part in the construction of iconic structures like the Megyeri Bridge, NASA Space Station, and the 2014 FIFA World Cup Stadium. Our impact extends beyond these remarkable projects it's a thriving community of 220 professionals who are deeply committed to cultivating a workplace culture defined by shared values and a strong dedication to excellence. We prioritize your well-being, recognizing the importance of work-life balance for your happiness and success. Teamwork is integral to our culture, reinforced through social and team-building activities. Your voice matters: we foster an open and inclusive environment valuing all ideas. Enjoy flexibility with our hybrid work model, allowing you to choose your best working environment. Our SSC is located in Budapest's vibrant heart, step into our modern office space, designed for inspiration and productivity, reflecting our commitment to excellence. It's a source of great pride that we secured a well-deserved spot on the shortlist for the 2020 Office of the Year Award. Additionally, we cherish our recognition with the Family-Friendly Award and our membership in a diverse and inclusive community (Sokszínűségi Karta).

#LI-Hybrid #ESAB #OpenJob #SSC #OrderManagement #CustomerService

Sector(s):

• Client Services, Customer Services
• Call Center Services
• Customer Services
• Business Supporting Centres
• Financial Support