Order management team leader

• Responsible for the execution of the order management process, ensuring timely processing, order maintenance, and adherence to the commercial strategy.
• Act as a lead / point of escalation to resolve resource allocation and other operational requirements
• Ensures timely shipment of deliveries by working across internal teams (e.g. Operations, Transportation)
• Plans, coordinates and monitors the customer shipments according to the customer’s request and shipping schedule
• Ensure timely and accurate data entry, research, reporting, and escalate unresolved issues when necessary
• Ensure upkeep of all process related documentation, and act as a mentor / process POC for junior members
• Lead and/or support the identification and implementation of continuous improvements opportunities and special/global projects
• Maintain and report data within the defined timelines and format, ensuring clarity and completeness
• Generate and analyse reports using ERP systems (e.g., SAP) and Excel to provide insights on incident status and processing timelines
• Follow SOX regulations and internal defined procedures

• 3+ years of experience in customer service, sales, or supply chain related roles
• High Proficiency with ERP systems (preferably SAP), Microsoft Office (with a focus on Excel) and general reporting
• Business proficiency in English (both written and spoken)
• Proven record as an individual contributor - structured work approach with good attention to detail
• Service and quality-oriented mindset with the ability to meet deadlines
• 1 + year of Leadership experience
• Knowledge of additional languages such as German, Spanish, Chinese, or Korean is a plus

The position is responsible for delivering excellent internal customer service by ensuring orders are processed in a timely and accurate manner. This includes order entry and data maintenance in SAP, coordination of international deliveries, and regular monitoring and follow-up on orders to ensure maximum internal customer satisfaction

By sending the CV in English and Hungarian.