Order Management Specialist

• Responsible for the execution of the order management process, ensuring timely processing, order maintenance, and adherence to the commercial strategy. This includes following up on orders up to delivery to ensure service level excellence and handling special requirements such as document legalization and letters of credit
• Ensures timely shipment of deliveries by working across internal teams (e.g. Operations, Transportation); communicate issue statuses and escalate when necessary, ensuring effective cross-functional collaboration, and to seek resolution wherever possible
• Plans, coordinates and monitors the customer shipments according to the customer’s request and shipping schedule
• Ensure timely and accurate data entry, research, reporting, and escalate unresolved issues when necessary
• Maintain and report data within the defined timelines and format, ensuring clarity and completeness
• Generate and analyze reports using ERP systems (e.g., SAP) and Excel to provide insights on incident status and processing timelines
• Follow SOX regulations and internal defined procedures

• 1 – 3 years of experience in customer service, sales, or supply chain related roles
• Structured work approach and good attention to detail
• Business proficiency in English (both written and spoken)
• Service and quality-oriented mindset with the ability to meet deadlines
• Good Proficiency with ERP systems (preferably SAP), Microsoft Office (with a focus on Excel) and general reporting

• Knowledge of additional languages such as German, Spanish, Chinese, or Korean is a plus

The position is responsible for delivering excellent internal customer service by ensuring orders are processed in a timely and accurate manner. This includes order entry and data maintenance in SAP, coordination of international deliveries, and regular monitoring and follow-up on orders to ensure maximum internal customer satisfaction

By sending the CV in English and Hungarian.