Order Management Reporting Specialist

• Monitor and report on operational performance, including metrics, KPIs, and ad hoc reports, ensuring data readiness, accuracy, and timeliness
• Collaborate with various stakeholder groups to drive operational visibility and excellence, and analyze business data to identify trends and variances, escalating issues as needed.
• Support the definition and identification of reports and analytics that enhance CS capability, and support ad-hoc reporting requests and data collections.
• Support requirements gathering for dashboards, and develop scripts and models for analytics.
• Collaborate across stakeholder groups to identify process improvements and automation opportunities
• Drive best practices in reporting and data management
• Ensures timely shipment of deliveries by working across internal teams (e.g. Operations, Transportation)
• Maintain and report data within the defined timelines and format, ensuring clarity and completeness

• 3+ years of experience in similar roles
• Proficiency with Power BI, Microsoft Office, and Excel
• Strong analytical & problem-solving skills
• Business proficiency in English (both written and spoken)
• Excellent organizational skills and attention to detail
• Ability to deal with ambiguity & confidential information
• Problem solving, develop opportunities for businesses & convincingly present recommendations

• Experience with automation solutions VBA / Python / Power is a plus
• Experience with customer service, sales, or supply chain related roles is a plus
  
   

This team aims at strategically supporting business growth and delivering value through the operational execution of order and claim management activities.
 The incumbent will play a key role in driving reporting and analysis within Customer Service. This includes managing internal tracking, producing comprehensive reports, ensuring governance standards, and delivering relevant analyses and business insights as needed. To achieve this, the role requires close collaboration with stakeholders across various teams and functions, ensuring insights are aligned with business needs and addressing key questions effectively

By sending the CV in English and Hungarian.