O2C Export Process & System Subject Matter Expert French Speaking

• Develop Process Vision: Collaborate with the Head of Export Customer Care to develop process vision and objectives.
• Core Model and Compliance: Ensure export processes align with CHC strategy and regulatory requirements. Oversee internal controls and audit preparations.
• Process Improvement: Continuously monitor and improve export flows, systems, and tools. Identify and eliminate redundant activities.
• Performance Monitoring: Define and implement reporting standards and data visualization to monitor performance.
• System Enhancements: Drive change requests and enhancements for systems and platforms. Cooperate closely with IT and Digital teams.
• Training and Expertise: Deliver training to newcomers and provide expertise on complex matters. Review and validate user accesses.
• Global Project Participation: Participate in global projects, ensuring seamless adoption and transition.

About the Role:

Are you an expert in export processes and systems with a passion for delivering exceptional customer service? As an O2C Export Process & System Subject Matter Expert at Sanofi, you will play a crucial role in managing and optimizing export operations for our Consumer Healthcare business across the MEA region. Your expertise will drive process excellence, compliance, and customer satisfaction.

• Have language proficiencies in English and French (both written and verbal).
• Functional Skills: Strong understanding of E2E Order to Cash processes, regulatory and compliance matters, and customs and tax rules related to export.
• Demonstrate a background and experience in International Trade / Transportation
• Illustrate hands-on experience with SAP (preferably S4 Hana) and Microsoft Office, especially MS Excel.
• Have excellent problem-solving, analytical, and financial acumen. Ability to interact diplomatically with internal and external stakeholders.
• Be able to be self-motivated, organized, detail-oriented, and able to work independently. A team player with a collaborative mindset.

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent tea
• Access to internal recruitment and development libraries - you can create your own career path within Sanofi; your professional development will be supported purposefully
• An attractive package of benefits
• Employee Assistance Program (mental health support, legal and financial consulting)
• Gender neutral paid parental leave

Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market.
We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet.
That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core.
Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands.
This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers.
We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification.
Join us on our mission. Health. In your hands.