Norwegian speaking IT support

We now have an available role in beautiful Budapest as a service desk agent for a Norwegian speaker. This role combines customer support with technical expertise to deliver seamless support experiences. Representatives act as the first point of contact for both internal teams and external clients, ensuring that customers can confidently navigate applications, hardware, and software essential to their daily activities.

Skills/qualifications required:

• Excellent communication skills and telephone manner.
• Norwegian and English language skills - B2/C1 level
• Good grasp and understanding of customer engagement
• Ability to communicate effectively and appropriately in demanding situations
• Level of expertise: L1 Service Desk/IT Helpdesk experience
• IT Awareness: Basic IT/Computer skills understanding
• Should be a self-motivated achiever who gains satisfaction from providing excellent customer service
• Excellent in verbal & written communication
• Problem solving abilities, strong logical analytic

• ITSM Tool Awareness: Hand on experience on ITSM tools like Service Now,
• BMC Remedy

Why work at Tech Mahindra?

• You will be part of a multicultural environment, where you will have colleagues and friends from all over the world. Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit
• Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies. You will be part of a growing company where you will have broad development opportunities.
• Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.

Tech Mahindra is part of the Mahindra Group and was founded in India in 1945. Since then, the company has expanded and is now a multinational company with 260,000 employees in over 100 countries. The vision of Tech Mahindra to make other organizations better and more cost- effective through the use of modern digital solutions.