Key Account Management Team Leader

Do you have the ability to, on a strategic level, develop and lead a Key Account Management Department to success? As our new KAM Team Leader you will not only spend your days leading amazing colleagues, you will also strategically set growth plans, business reviews and overall develop the business with our strategic accounts. You will build long-lasting relationships and work closely with the management and key stakeholders in the establishment of departmental strategies, goals, and targets. If you have a few years of experience from similar roles and want to join our fast paced journey - we’re gonna welcome you to our pink family with open arms!

• Take overall responsibility for our dynamic Key Account Management team of 4, fostering their growth and performance. Build a positive and empowering work environment where everyone thrives.

• Oversee portfolio performance and drive growth for our strategic accounts, ensuring long-term value and integration across our ecosystem (business, marketing, ad tech, subscriptions, POS, etc.).

• Develop and implement commercial and strategic plans that achieve results. Equip your team with the tools, insights, and vision they need to exceed their KPIs.

• Strengthen long-term partnerships with retail and restaurant clients while acting as a key communicator between operations and partners. Lead key meetings and business reviews with strategic clients.

• Work cross-functionally with internal stakeholders to align on strategy and operations, leveraging best practices to drive the development of the territory.

• Conduct regular quality and satisfaction audits to ensure our service standards are met and exceeded. Provide performance feedback and create a roadmap for continuous improvement.

• Demonstrate our values and behaviours through your leadership. Be the role model your team can look up to.

• Relationship builder - You have excellent interpersonal and communication skills with the ability to liaise with and influence stakeholders at all levels of seniority. You are able to take complexity and simplify it for understanding of all.

• Business Minded/Commercial - You have a good commercial acumen and the ability to identify opportunities and propose solutions through business case development.

• Independent/Self-Propelled - You take full ownership for your work by taking your own initiatives and making sure they move forward!

• Solutions Oriented - Where others just see problems, you also see the solutions. Besides that, you possess an analytical and data driven mindset.

• Hands on mentality/teamplayer - You are a strong team player that can lead, motivate and inspire team members through your high level of energy, positive attitude and knowledge sharing leadership style!

• Leadership skills - For you it’s a no-brainer to lead by example, your leadership skills will be crucial in this role!

• University degree in business or similar.

• At least 5 years in a Senior Key Account Management role or similar.

• You have been responsible for large accounts, and have experience from complex negotiation with proven track record.

• If you have led a team that will be considered a plus but strong leadership skills are very important.

• Advanced knowledge within Office (excel, powerpoint).

• Fluent in English.

• Background in FMCG or Tech Industry will be considered a plus, but the most important part is that you have experience from handling large accounts.

We are foodorians, a happy gang of food lovers all eager to create the delivery service of the future! For us, humility, innovation and teamwork make up the cornerstone for our success, combined with a shared entrepreneurial spirit. We are currently breaking new grounds in the industry by completely redefining what a delivery service actually is - therefore, high tempo and flexibility is common and days never look the same (really!).

We are people from all backgrounds, with different experiences and wildly varied ideas and opinions. This is something we value highly, since we fully believe that diversity is what builds our culture and success. 

*LMD stands for Last Mile Delivery. That, and many other nerdy abbreviations, is something you’ll come to learn when you start. ;)

• SZEP card.

• Employee discount at foodora with foodora pro subscription.

• Accident insurance, health and life insurance.

• AYCM contribution.

• Awesome team building events.

Please click the Apply button to send your application.