Italian speaking customer service representative

• Register new clients after the Sales Team scores a contract
• Manage client orders and following up on the outcome
• Handle documentation necessary for the clients to have a smooth and easy onboarding
• Inform the clients about various updates that they need to be aware of
• Take phone calls and register client claims as necessary
• Follow-up on any issues reported by clients from feedback to resolution
• Keep a good relationship with both internal and external clients
• Participate in marketing events such as seminars, trade shows, and telemarketing events
• Report every feedback coming from the clients, having a constant follow-up as necessary
• Provide help to the clients when they need advice about the products
• Occasionally visit clients on the field as necessary together with Sales

• Fluency in Italian at a native level
• Intermediate proficiency in English, both written and spoken
• Excellent communication skills
• Reliability, accuracy, and attention to detail
• Problem-solving skills
• Effective team collaboration
• Commitment to professional development and continuous learning

• Previous professional experience in a similar role
• Proficiency in MS Office

• Hybrid work model
• Competitive salary and additional benefits
• Flexibility in working hours to support work-life balance
• Weekday-only work schedule with no weekend shifts
• Long-term job opportunity in reliable and stable corporate background
• Opportunities for professional growth and continuous learning
• A collaborative and supportive team
• International work environment with global collaboration

Do you have a passion for customer service and speak Italian fluently? Are you looking for a dynamic environment where every day brings new challenges? If yes, we have an exciting opportunity just for you!

Our client, a leading subsidiary in electronic toll solutions, operates across Europe, helping carriers and logistics professionals efficiently manage their toll and road tax costs. As a Customer Service Representative, you will be responsible for providing exceptional service to customers in our client's Italian market.

After clicking the "Apply" button, please attach your English-language CV.