Italian speaking Cash Collection Analyst

• Manage the assigned Debtors report for timely Collection of overdue invoices by contacting customers via telephone / email to understand any reasons for delays and to (help to) remove the reasons and ensure payment from the customer. 

• Ensuring disputes identified are managed in a timely manner by completing initial due diligence of issues and the creation of the Case ID in situations where Customer Services are required to make further investigations  

• Work closely with Cash Application team to ensure all un-applied receipts received are identified and allocated to the appropriate invoice in a timely manner. 

• Participate in ad-hoc projects when required such as Audit deliverable’s & Project’s as they arise 

• Work collaboratively as a team and assist in Tasks & responsibilities during the g absence of colleagues.

Elvárások:

• Ideally 4 years of Collections or Customer Service experience. 

• Excellent telephone manner and written communications required in English and Italian languages

• Good interpersonal, communication and negotiation skills for interacting with individuals team members, business partners, management and customers.  

• Must have a positive can-do and pro-active attitude with good time management skills. 

• Excel - Must have V-Look Up, Formulas, Preferred Pivot 

• SAP / ORACLE or similar AR system experience with an understanding of the Collections Management suits.

Egyéb információ az állásról:

Our business partner is looking for a new Italian speaking Cash Collection Analyst colleague. If you are interested in and have experience in the field of Cash Collection and working in a fast paced environment and you have excellent communication and problem solving skills then our offer is for you!