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Manage the assigned Debtors report for timely Collection of overdue invoices by contacting customers via telephone / email to understand any reasons for delays and to (help to) remove the reasons and ensure payment from the customer.
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Ensuring disputes identified are managed in a timely manner by completing initial due diligence of issues and the creation of the Case ID in situations where Customer Services are required to make further investigations
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Work closely with Cash Application team to ensure all un-applied receipts received are identified and allocated to the appropriate invoice in a timely manner.
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Participate in ad-hoc projects when required such as Audit deliverable’s & Project’s as they arise
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Work collaboratively as a team and assist in Tasks & responsibilities during the absence of colleagues.
Elvárások:
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Ideally 2 - 4 years of Collections or Customer Service experience.
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Excellent telephone manner and written communications required in English and Italian – French language would be a huge advantage
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Good interpersonal, communication and negotiation skills for interacting with individuals, team members, business partners, management and customers.
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Must have a positive can-do and proactive attitude with good time management skills.
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Excel - Must have V-Look Up, Formulas, Preferred Pivot
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SAP / ORACLE or similar AR system experience with an understanding of the Collections Management suits.
Egyéb információ az állásról:
Our business partner is looking for a new Italian speaking Cash Collection Analyst colleague. If you have 2-4 years of experience preferably in the field of Cash Collection, fluent Italian and English skills and you are interested in working in a fast paced environment, then our offer is for you!