IT Support Helpdesk with German - Hybrid Work Model

• Act as the initial point of contact for end users via phone and email.
• Diagnose basic technical issues and provide first-line resolutions.
• Create and categorize support tickets, ensuring correct priority levels.
• Escalate more complex incidents to specialized support teams.
• Follow up on open cases and coordinate with relevant stakeholders.
• Ensure proper incident closure once the problem is resolved.

• C1 German and B1+ English level.
• Previous experience in IT Support/Customer Service is an advantage, but
• motivated entry-level candidates are also welcome.
• Minimum of a high school diploma.
• Willingness to work in rotating shifts.
• Good communication skills, problem-solving attitude, and readiness to learn new
• technologies.

• Annual performance bonus rewarding your contribution.
• Transparent career paths and real opportunities for internal growth.
• Flexible cafeteria package.
• Private medical care.
• Company-paid life and accident insurance.
• Access to premium online learning platforms.
• Reimbursement for language courses.
• Regular social events and team-building activities.

• Cafe
• Free coffee, soft drinks

Join a global tech leader that truly invests in its people. You’ll gain access to a
generous, flexible benefits package - choose what works best for you: health and
wellness options, cultural perks (such as tickets to the theatre, museums,
concerts) transportation support or direct allowances. The company also
supports your development by covering most language course fees and offers
extra travel reimbursement for employees living outside Budapest.
You’ll be part of an international, people-first environment that values growth,
collaboration and strong support at every step of your career.
We’re now hiring motivated individuals to join the IT support team working with highprofile
corporate clients. You’ll help users solve technical issues, guide them through
solutions and handle each case with care from start to finish.

After clicking the "Apply" button, please attach your CV in English. By clicking the "Apply" button, I consent to the processing of my personal data contained in my CV and/or other submitted documents by Arche Consulting Sp. z o.o., with its registered office in Katowice at Morelowa Street, for the purpose of participating in this recruitment process.