Inside Sales Specialist - German speaking

At Grundfos, we’re not just a global leader in advanced pump solutions - we’re on a mission to pioneer sustainable water and energy solutions that help protect our planet.

As a German speaking Inside Sales Specialist (CSSC Front Office Agent) , you’ll be the trusted partner for our customers and sales teams, providing expert guidance and ensuring smooth, timely resolution of inquiries. You’ll work across multiple channels - digital, telephony, email, and live chat - delivering outstanding service while supporting our sustainability-driven solutions.

Key Responsibilities

• Provide commercial and technical advice, prepare quotations, and support external sales partners.
• Handle complex inquiries, manage RFIs, RFQs, and RFOs, and create technical and commercial offers.
• Maintain customer data in SAP C4C, follow up on interactions within SLA, and raise internal support tickets.
• Assist customers with product and technical support, supply chain issues, and promote digital tools.
• Coordinate customer complaints, returns, and escalations.
• Act as a subject matter expert, sharing process and system knowledge within the team.

• Associate or Bachelor’s degree or equivalent experience (3 - 5 years).
• Solid understanding of Customer Service principles and a sense of accountability for delivering an excellent customer experience.
• Ability to navigate business structures, understand products, and anticipate key market needs.
• Technical knowledge of pumps and applications is an advantage.
• Excellent communication skills in German and good knowledge in English (written and spoken).
• Proficiency in MS Office 
• Experience with SAP CRM/SD/MM and customer service software is a plus.

Why join Grundfos?

At Grundfos, we combine innovation with sustainability. You’ll be part of a collaborative team culture that values both technical expertise and personal growth. We offer a balanced work environment where fun and professionalism go hand in hand.

Our Benefits Package includes:
 

• Private healthcare - because your well-being matters
• Annual salary review & bonuses - we love rewarding great work
• All You Can Move card - stay active your way
• SZÉP card benefit - enjoy life outside the office
• Well-being support - from our ambassadors and up to 10 therapy sessions with a medical provider if you need them
• Employee Resource Groups - join global initiatives, organize fun events, or bring in inspiring speakers
• Never stop learning - access to Bigthink, Linkedin Learning and many other e-tools to constantly grow

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”. To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people.

We look forward to hearing from you.