The Identity and Access Management analyst is responsible for fulfilling access requests within a variety of applications and infrastructure systems. The objective of the role is to manage user roles and access privileges within compliance of set information security policies and standards.
- Able to handle all kinds complex requests and issues by having a good understanding of security administration processes, practices, and policies
- Lead resolution of severity issue, identify root cause and come up with corrective action plan to prevent recurrence while providing update to relevant parties
- Represent GIAM Service Delivery in compliance calls and walkthroughs with audit; provide related audit deliverables in timely manner and ability to analyze and make the right judgment over accuracy, completeness, soundness of information being provided
- If in Solution Center, provide phone support on a day-to-day basis
- Ensure completion of Marketplace requests, troubleshooting incident issues, closure of compliance-related action items and housekeeping tasks are done within operational and controls thresholds at an individual and team level
- Understand Continuity of Business and supports its application to GIAM processes by maintaining resources like process control document up-to-date, ISA accesses, etc. within applications in scope of support
- Identify potential opportunities and raise to management's attention, as well as initiate improvements to enhance information security controls and/or process efficiency for supported systems
- Maintain excellent availability to customers team members, escalation manager, and senior management and handle customer and team interactions in a manner that lives up to company's leadership principles
- Complete other tasks/activities/projects in connection with the organizations' goals not detailed in the current job description such as automation, migration, controls culture, etc.
- Demonstrate particular consideration for the firm's reputation and safeguarding the company, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency