Responsibilities
- The Guest Experience Manager has the specific role of driving Guest Engagement and satisfaction achieving goals and targets focused on the Global Review Index.
- Develops and coordinates inspiring activities for leisure guests staying in the hotel which are focused on developing the hotels’ reputation through enhanced guest stays.
- Is generally alert for opportunities to improve the Experience of Guests in our hotel, by engaging with guests before, during and after their stay.
- Actively promotes the services and facilities available to guests within the hotel and the Corinthia Hotel Group, maximizing revenue from other outlets.
- Assigned as the Discovery GHA hotel champion.
- Keeps contact with Discovery loyalty guests staying in the hotel, whilst also coordinating Experiences and Local Offers.
- Works with HODs and LQA Champion to ensure LQA Standards are implemented.
- Reviews daily the service recovery tracker and follows up on individual issues directly with guests to ensure that resolution was effective, and that guest is positive following the experience.
- Reviews and analysis problems / complaints and coordinates long term solutions ensuring that as a management team we are learning and getting ahead of our challenges.
- Meets and greets VIP guests on behalf of the Hotel / General Manager.
Requirements
- Has experience in a similar role
- College/university degree in relevant field
- Proficient command of English and Hungarian both in written and verbal, any other language knowledge is advantageous
- Microsoft Office/Opera/Hostware hotel system knowledge
- High level of guest service & problem-solving skills
- Professional self & corporate representation
What we offer
- Competitive salary and benefits
- Free meals in the staff canteen on duty
- Private healthcare insurance
- Uniform with laundry service
- International Corinthia discounts
- Learning & development opportunities
Workplace extras
- Canteen
- Corporate events
- Parking
- Free fruits, snacks
- Free coffee, soft drinks
- Free breakfast
- Free lunch
Company info
Uplift Your Career with Corinthia Budapest!
How to apply
Candidates must be eligible to work in Hungary and are requested to submit their professional CV in English with their application.
Friss hasonló állások e-mailben
A "Feliratkozom" gombra kattintva elfogadja az általános biztonsági és szerződési feltételeinket.
