Responsibilities
- Conducting Product, Process, Behavior, Motivation & Soft skills training for Customer Service Team
- Being a team player with a high level of communication and willingness to work with multiple teams to find solutions.
- Design training content, consult stakeholders to find a suitable schedule for the training and impart training on Product, Service, Processes Systems, soft skills and mock call certification.
- Handling on floor training batches.
- Coordination of refresher training based on TNI's.
- Support Operations during transitions of various processes.
- Support Operations by ensuring that delivery teams are capable of meeting required KPI Conducting monthly client calibrations sessions.
- Preparing and administrating periodic performance reviews for agents.
- Conducting Job knowledge quiz for the Process.
- Providing Improvement suggestions around training delivery/content/deployment.
Requirements
- Excellent verbal and written communication (German and English) in an international process
- Candidate must be college or vocational school graduates or possess comparable work experience.
- Excellent presentation and public speaking skills Ability to maintain a solution-oriented approach.
- Effective time management skills.
- Understanding of effective training methodologies and tools Shows flexibility/ownership & works under pressure situation.
- Ability to work within challenging environment with tight delivery timelines.
- The candidate should have excellent problem solving capabilities and lateral thinking skills.
- Understanding of the Business situation and capability to address issues.
- Candidate should be open to change, Multi-tasking skills, Inter personal skills.
- Willingness to travel for short/long trips basis demand of business situations.
- Flexible working in shifts (06:00 to Midnight) - Monday to Sunday, bank holidays included
- Comfortable working from office
- Excellent Communication Skill
- Good interpersonal skills
- Excellent lateral thinking skills
- Willingness to work in any shifts
What we offer
- True international and multi-cultural work environment, passionate, driven and diverse teams
- Cafeteria and health care benefit on top of base salary
- Cosy, attractive office building, located in the city centre
- Trainings and continuous development opportunities
- Engagement and Fun Activities throughout the year
- Immediate starting possibility
Company info
Tech Mahindra Hungary, also a hub for people, who are ready to explore not only the opportunities that the global business world beholds, but also their own talents and skill sets. We guide you, we mentor you and we care for you, not just verbally but with numerous benefits and policies that translate our thoughts into action.