German Speaking Technical Support Analyst

• Customer support on phone, email and chat platforms (answering general and specific questions of clients)
• Professional handling of client claims and requests.
• Computer assisted administration of client claims and requests.
• Escalating more complicated issues for further processing.

• High School degree
• 40 hours per week working schedule within opening hours
• Strong German (C1/B2) and English (B2) language knowledge
• Great communication skills
• Client focused attitude
• Reliable and confident personality

 
Languages:
The tasks and responsibilities described here in shall be provided in German –
C1/B2 and English B2
Can understand a wide range of demanding, longer texts and recognize implicit meaning. Can express him/herself fluently and spontaneously without much obvious searching for expressions. Can use language flexibly and effectively for social academic and professional purposes. Can produce clear, well-structured, detailed text on complex subjects, showing a controlled use of organizational patters, connectors and cohesive devices.

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

• To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
• Competitive salary
• Cafeteria
• Team building and free time activities
• Modern office environment

• Corporate events
• Bicycle storage
• Parking
• Free coffee, soft drinks

Transcosmos is an international leader in Business Process Outsourcing (BPO) services, including Customer Support services in German, French, Italian, Spanish, Portuguese, Polish and English. We employ over 50,000 staff worldwide and support amazing brands! 

If like us, you are passionate about people and technology then your amazing new job is just a tap away! 

Please apply by submitting your updated English CV.