• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move Sport Pass (at a discounted price), medical benefits and other perks.
• High value awards and recognitions, annual bonus and quarterly promotions for top performers
• Hybrid working model
• Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe.
• Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization).
• Chance to be part of a rapidly expanding organization.
• Multilingual environment, native colleagues (50% of the team is a native speaker of their support language).
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute).
• Reimbursable language courses.
• Team events and Company events (cool and youthful parties with team-games, etc.).

• Have excellent written and verbal communication skills in German and at least upper-intermediate English.
• Have  min. 1 year experience in IT Help Desk or Customer Service.
• Have at least High School degree.
• Have desire to learn.
• Are open to work in shifts.
• Have excellent communication skills – both written and spoken.
• Are flexible, open-minded personality with a "can do" attitude.

• Providing L1 support (analysis and check on possible solutions) for applications in scope.
• Ticket creation/categorization/prioritization.
• Ticket escalation to respective Support Group.
• Coordinating the German end user resolution in cooperation with the other English speaking support units.
• Incident resolution and recovery.
• Communicating solution or workaround to the employees of the customer in German.
• Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.
• Communicating updates regarding major incidents to users.
• Running reports on active users on a quarterly basis and verifying with managers.

Sector(s):

• IT Operation, Telecommunication
• IT Support, Helpdesk
• Business Supporting Centres
• IT Support