Handling inquiries and issues from global customers through various channels, including email, chat, and voice (90% of the task is through live-chat)
Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
Maintaining a strong understanding of company products to effectively communicate with customers
Establishing and nurturing strong relationships with company partners and external stakeholders.
Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.
Requirements
At least 1 year of experience in language-related roles, including customer support, translation, interpretation, or localization.
Fluent language proficiency in English
Fluent language proficiency in German
Willingness to work in shifts (shifts start at: 08:00, 14:00, 22:00 - 8 hour work)
Willingness to work at weekends (5 days workday/week)
Willingness to work onsite without home office
Ability to work independently in a fast-paced environment and deliver multilingual support.
Willingness to work according to a given schedule to support 24x7 language-related operations.
Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
Nice-to-have
Familiarity with cryptocurrency and/or finance-technology industry.
Working knowledge of CRM tools, such as Zendesk.
Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.
What we offer
Competitive compensation package
Yearly Performance Bonus
Fitness reimbursement
Learning reimbursement
Health Insurance
Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
Workplace extras
Sports facilities
Free lunch
Company info
Our partner is a leading crypto exchange company who is giving millions access to crypto trading and decentralized crypto applications.