German speaking Contact Center Representative Morning / Afternoon

• Handle incoming customer contacts including but not limited to phone and email (non-sales task)
• Use resources to answer questions and resolve concerns promptly and courteously in verbal or written form 
• Follow-up on customer service issues 
• Capture customer feedback  
• Prepare and inform Wellness Advocates about promotions and products  
• Adhere to schedule and meet department performance standards 

• ENGLISH knowledge on a conversational level is REQUIRED 
• GERMAN knowledge on a fluent/native level is REQUIRED
• Available shifts:
  • full-time 8:00 - 17:00 OR
  • part-time 09:00-14:00 OR 15:00-20:00
• There is no rotation of shifts!
• Excellent communication skills, empathic, "problem-solver" attitude 
• Strong typing and computer skills (MS Office) 
• Organized and detail oriented 
• Ability to work under pressure, including during peak season 
• Ability to follow instructions, policies, and procedures 
• Works well with people, proactive attitude, passionate about providing a great customer service 
• Previous customer service experience, preferred 
• Desire to move up and grow with the company, preferred 

You will... 

• be working in a new and modern office environment with easy public transport access (Budapart Gate) or from home-office from anywhere in Hungary
• be receiving a fair & competitive compensation (performance bonus every 4th month, cafeteria, product bonus, afternoon shift and skill allowances) 
• be part of a very welcoming and diverse team of around 300 people 
• be working in a predictable and predefined working schedule, no constant ad-hoc changes for a great work-life balance  
• no night and weekend shifts, we only work from Monday to Friday
• have the opportunity to join us in part-time or full-time as well  

• Canteen
• Shower
• Corporate events
• Bicycle storage
• Free coffee, soft drinks

Our company is doTERRA Europe Services the European Contact Center of a well-known essential oil company from the USA.  

Our doors in Budapest opened in 2020, we have grown up to around 300+ people even during the pandemic and we are still expending our teams. If you would like to know more about the opportunity, read further and apply today! 

Do you want to be part of a fantastic and rapidly growing team of unique and diverse people by working for one of the fastest growing natural and healthy living production companies? Apply and come aboard!