German speaking B2B Technical Support Agent

• Handle inbound and outbound interactions with B2B customers
• Provide technical troubleshooting for mobile, fixed-line, internet, and TV services
• Respond to customer queries via calls, emails (Sprinklr), and ticket systems
• Manage open cases and follow up on pending technical issues
• Support customers with contracts, billing, and product-related queries
• Identify suitable Care-to-Sales opportunities where appropriate
• Ensure accurate system documentation and compliance with processes

• German proficiency at C1/C2 level (spoken and written)
• Basic English knowledge
• High flexibility regarding working hours, willingness to work on weekends and public holidays
• Confident PC user with the ability to work across multiple systems
• Solution-oriented mindset with strong problem-solving skills
• Excellent communication skills with empathy and professionalism
• Customer-focused approach with attention to follow-ups and resolution

• 2-3 days home office opportunity/week after 3 months
• Stable, well-established company
• International environment
• Long-term career opportunity
• Opportunities for professional development

For our partner playing a key role in the telecommunications sector, we are looking for Technical Support Agent colleagues with strong German language skills. Immediate start available! Career starters are welcome!