Responsibilities
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office Manager.
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Requirements
We are looking for YOU, if your experience and education background is the previous:- Minimum 2 years experience in the guest services, front desk, or related professional area
- English knowledge is higher advanced/fit for negotiation,
- Have high level leadership skills, and you are able to manage execution
- Opera booking system knowledge
What we offer
- Competitive salary and benefits package.
- Opportunity to work in a vibrant, upmarket environment with stunning views.
- Career development and progression opportunities within a growing company.
- Employee discounts on food and drinks.
Company info
At the Budapest Marriott Hotel, on the banks of the Danube, we welcome you in an elegant and inspiring environment where you can put your skills to work every day. Join the world's leading hotel brand and be part of a family team where development and self-fulfilment are at the heart of everything we do. We'll support you to achieve your dreams while you learn about the world of hotels.
How to apply
Please apply with your attached CV below!